General Terms and Conditions PRUSA Websites and Services

1. INTRODUCTION

1.1. These General Terms and Conditions (hereinafter the "General Terms" or "GTC") govern the rights and obligations arising from the use of the websites and digital services operated by Prusa Research a.s., Id. No.: 066 49 114, with its registered office at Partyzánská 188/7a, Holešovice, 170 00 Prague 7, Czech Republic, registered in the Commercial Register kept by the Municipal Court in Prague, Section B, File 23056 (hereinafter the "Provider"). This includes, in particular, websites available at the domains prusa3d.com, printables.com, prusalab.cz and prusament.com (hereinafter collectively the "Websites"). The Websites and the digital services provided through them are collectively referred to as PRUSA Services (hereinafter the "PRUSA Services").

1.2. Contact details for customer communications:

• E-mail: [email protected]
• Phone: +420 222 263 718
• Postal address: Partyzánská 188/7a, 170 00 Prague 7 - Holešovice, Czech Republic

1.3. Contact details for personal data protection: E-mail: [email protected]

1.4. Contact details for reporting illegal content: E-mail: [email protected]

1.5. Single Point of Contact under EU Law The Provider establishes a single point of contact for communication with public authorities and users pursuant to:

• Regulation (EU) 2022/2065 on a Single Market for Digital Services (Digital Services Act)
• Regulation (EU) 2021/784

• Email: [email protected]
• Official languages: Czech, English

1.6. These GTC constitute the general legal framework for the provision of PRUSA Services, including services and applications such as PRUSA Connect, PRUSA Link and Easy Print. These GTC form the basis upon which the so-called Special Terms and Conditions may be established separately for individual services. The Special Terms and Conditions include in particular:

• General Terms and Conditions for the Purchase of Goods and Digital Content
• PRINTABLES Terms of Service
• PRUSA Connect Terms and Conditions

1.7. In the event of a conflict between these GTC and the applicable Special Terms and Conditions, the Special Terms and Conditions shall prevail.

1.8. Information on the processing of personal data and the related rights and obligations can be found in the Privacy Policy available online here. Where we use Cookies on our Websites, a link to the relevant information about their use, with the option to adjust your consent, will always be available on the respective website.

1.9. PRUSA Services are intended for natural persons aged 15 and over and for legal entities. By using the selected services, the user confirms that they are over 15 years of age. Persons under the age of 15 may use the Websites only with the consent of their legal representative and under the supervision of a person who is obliged to supervise them.

1.10. By using the Websites or any PRUSA Service, the user confirms that they have read these GTC, understood them and agree to them.

1.11. Should you have any questions regarding these GTC, the Privacy Policy or the functioning of our services, do not hesitate to contact us by e-mail at [email protected] or via our online chat at www.prusa3d.com.

1.12. These General Terms are drawn up in Czech, English, German, French, Italian, Polish and Spanish. Contractual relationships arising from an order placed in Czech are concluded in Czech and the Czech language version of these General Terms applies to them. Contractual relationships arising from an order placed in a language other than Czech are concluded bilingually, always in the language of the order and in English; in the event of a conflict between these two language versions, the English version of these General Terms shall prevail.

2. PRUSA ACCOUNT

2.1. The Websites and most PRUSA Services are accessible without registration. Certain functionalities may only be available to users with a valid user account, which we call PRUSA Account.

2.2. PRUSA Account is a unified user account that you can use to log into the PRUSA e-shop or to individual PRUSA Services. PRUSA Account includes a publicly displayed username, which the user selects upon registration. The publicly displayed username may be changed by the user at any time in the settings of their PRUSA Account.

2.3. To use PRUSA Account, you must register online at account.prusa3d.com. When registering, the user is obliged to provide basic personal data at least in the following scope: first name, last name and e-mail address. These data must be true and the user is obliged to keep them updated. It is also possible to verify identity for the purposes of creating a PRUSA Account via a third-party service (such as Google Account, Apple ID or a Facebook account). The use of PRUSA Account, or linking your user account with third-party login tools, is governed by the respective terms and conditions, which you are obliged to comply with.

2.4. The user may not allow any other person to use their PRUSA Account and is fully liable for any and all damage incurred in connection with the disclosure of their login details to a third party.

3. USE OF PRUSA SERVICES

3.1. The Websites and other PRUSA Services are accessible free of charge. Users with a valid PRUSA Account may choose one of the paid premium subscription packages offering premium features and functionalities of selected PRUSA Services. The terms and conditions of the subscription are set out in Article 4 of these GTC.

3.2. The Provider's goal is to provide users with permanent and error-free access to PRUSA Services. However, the Provider reserves the right to:

• In the case of free services: modify the scope of or discontinue the provision of services with at least 30 days' prior notice via e-mail or a platform notification.
• In the case of services under a paid Subscription: modify the scope of or discontinue the provision of services in accordance with Articles 4.11 and 7.4-7.5 of these GTC.
• Temporarily restrict availability: due to maintenance, security incidents or technical issues. Planned maintenance of a greater scope will always be announced in advance via e-mail or a notice on the Websites.
• Immediately restrict or terminate access for a specific user in the event of a breach of these GTC or applicable legal regulations.

3.3. The Provider represents that it is not liable for any consequences caused by:

• unavailability or limited availability of PRUSA Services as a result of:
  • planned maintenance announced at least 24 hours in advance;
  • force majeure (in particular natural disasters, internet outages beyond the Provider's control, large-scale outages of third-party cloud infrastructure, third-party cyberattacks) (hereinafter "force majeure");
  • acts of third parties or public authorities (e.g. DDoS attacks, court orders, orders of government authorities).
• use of the services by the user in contravention of these GTC, the applicable Special Terms and Conditions or applicable legal regulations;
• incompatibility of PRUSA Services with non-standard hardware or software of the user — unless otherwise stated for a specific Service in our Knowledge Base (https://help.prusa3d.com), a standard, up-to-date web browser with JavaScript enabled is sufficient for online access to PRUSA Services and the use of digital content services;
• content uploaded or shared by other users (see Articles 10 and 11 of these GTC).

This exclusion of liability shall not apply to damage caused intentionally or through gross negligence, or to damage to health or life, in accordance with Sections 2898, 2956, 2958 and 2959 of Act No. 89/2012 Coll., the Civil Code (hereinafter the "Civil Code").

3.4. Where the Provider's liability under Article 3.3 is not excluded, the Provider's liability for damage caused to the user in any one calendar year is limited to the amount of the price paid by the user for PRUSA Services in the preceding 12 months, subject to a maximum of EUR 500. This limitation shall not apply to damage caused intentionally or through gross negligence (Section 2898 of the Civil Code), to damage to health or life (Sections 2956, 2958 and 2959 of the Civil Code), or to consumer rights arising from defective performance under Articles 6 and 7 of these GTC.

3.5. For the purposes of these GTC, a distinction is made between:

• Liability for the functionality of PRUSA Services (platform, infrastructure, cloud storage, API, tools) — governed by these GTC and the applicable Special Terms and Conditions. In the event of a defect, you have the rights set out in Article 6 of these GTC and the applicable Special Terms and Conditions.
• Liability for digital content directly created by the Provider (designated as "PRUSA Official", "PRUSA Academy" or similar) — governed by the applicable Special Terms and Conditions (in particular the E-Shop GTC for the purchase of digital content).
• Content uploaded or shared by users (3D models, blog posts, comments, photographs, discussion posts, etc.) — primary liability for such content rests with those users. As a platform intermediary, the Provider acts in accordance with the intermediary regime under EU Regulation 2022/2065 (DSA) and shall not be liable for user content unless it has specific knowledge of its unlawful nature and acts in accordance with Articles 10, 11 and 12 of these GTC.

3.6. Specific rights arising from defects in individual PRUSA Services are governed by the applicable Special Terms and Conditions of the relevant service. For Subscriptions as a service package, the rights set out in Articles 4 to 7 of these GTC apply.

4. SUBSCRIPTION

4.1. PRUSA Services are available in two basic modes: free of charge for all users under the so-called "Free Plan", and in the form of a paid subscription. For registered users with a valid PRUSA Account, PRUSA offers, in addition to the Free Plan, premium features and functionalities of selected PRUSA Services in the form of a subscription (hereinafter "PRUSA Subscription"). The specification of the individual PRUSA Subscription offerings is available [here] and depends on the chosen subscription plan.

4.2. A paid PRUSA Subscription plan may be ordered via the website subscription.prusa3d.com. The PRUSA Subscription contract is concluded at the moment PRUSA confirms its conclusion. After the user selects one of the paid plans and enters their billing details, the final order with the final subscription price is displayed for review; upon confirmation by the user, they are redirected to the payment gateway where the subscription payment is made online in accordance with the selected plan.

4.3. When ordering a trial period for a paid plan, you will be asked by the payment gateway we use to enter your payment card details. These will be verified by the payment gateway after the order is completed without charging any amount. The subscription payment will be processed automatically only after the trial period has ended (if trial period is included).

4.4. The Subscription under the selected PRUSA Subscription plan (hereinafter the "Subscription") is paid in advance on the first day of the billing period selected by the user. The billing period is either one month or one year. The duration of the Subscription is calculated in units (months or years) beginning on the date of payment and ending on the expiry of the day whose number in the month corresponds to the day on which the Subscription was paid. If such a day does not exist in the relevant month, the Subscription period ends on the last day of that month. However, the original day of the month that was decisive for the commencement of the Subscription is retained for the purposes of subsequent periods.

4.5. The Subscription is automatically renewed for each subsequent billing period and the relevant amount will be automatically charged via the selected payment method until the user cancels the automatic renewal in advance. The method of cancelling automatic renewal and its consequences are set out in Article 7.2 of these GTC.

4.6. Subscription payments may only be made online via a third-party payment gateway used by PRUSA for this purpose. Use of the payment gateway is governed by the terms and conditions of the relevant payment service provider, which are available on that provider's website. To the extent permitted by law, the conditions of the card issuer and any other applicable regulations, PRUSA is entitled to waive the requirement for 3D-Secure verification for card payments. PRUSA bears no liability for any damage caused in connection with a card payment or a payment made via a third-party service.

4.7. All Subscription prices are stated inclusive of all taxes and fees. For the purposes of determining VAT, the information from the address provided by the user in the order is used, along with other information such as the default language setting of the web browser, operating system, etc. The final price may therefore change before the order is completed, in particular at the initiative of the user if they enter a different tax domicile, tax identification number under applicable law, address, place of business or other business details during the order process that may affect the applicable tax treatment of the purchase. The final price inclusive of all taxes and fees is always displayed to the user before the order is completed and confirmed.

4.8. The contract is concluded for an indefinite period with automatic renewal for each selected billing period, and shall continue until it is modified or terminated by the user in the manner set out in these GTC.

4.9. Where a discount was provided to the user at the time of the first Subscription purchase, such discount applies only for the period specified in the order during the promotional period. Upon expiry of the promotional period, the Subscription will be charged at the standard rate applicable at the time of the first purchase, i.e. the original order.

4.10. You may choose to pay for the Subscription on a monthly or annual billing cycle. Depending on the chosen billing cycle, you may be offered a benefit, discount or bonuses in the form of a free trial period for PRUSA Subscription or access to additional services, such as time-limited access (for the duration of the Subscription) to content available through our PRUSA Academy, including video guides and tutorials on 3D printing. All benefits and bonuses added to the standard offering of services included in PRUSA Subscription are ancillary benefits forming part of and dependent on the main Subscription contract and are provided only for the duration of that contract. Upon cancellation, termination or any other cessation of the PRUSA Subscription contract, including in the event of a change of the billing cycle (e.g. from annual to monthly), all ancillary services, bonuses and benefits shall automatically terminate without any entitlement to compensation. For example, in the case of PRUSA Academy, this means that access to PRUSA Academy content will be revoked upon termination of the PRUSA Subscription contract or upon a change of the billing cycle from annual to monthly, with effect from the moment of such cancellation or change.

4.11. PRUSA is entitled to periodically modify the scope of services included in the Subscription and the Subscription price. Any changes to the services included in the Subscription or changes to the price shall take effect upon renewal of the Subscription for the next billing period. The user will always be notified of changes to the scope of included services and changes to prices, and the user is entitled to cancel the renewal of the Subscription for the next period at the PRUSA Subscription website (subscription.prusa3d.com).

5. SUBSCRIPTION – WITHDRAWAL FROM CONTRACT BY A CONSUMER

5.1. A consumer is any user who enters into a contract outside their business activity.

5.2. The consumer has the right to withdraw from the contract within 14 days of its conclusion without giving any reason.

5.3. By completing the PRUSA Subscription order, the consumer confirms that they expressly request the commencement of service provision prior to the expiry of the withdrawal period, and acknowledges that in the event of withdrawal after the commencement of service provision, they are obliged to pay a proportionate part of the price corresponding to the extent of the performance provided up to the moment of withdrawal.

5.4. The provision of premium features of PRUSA Services commences at the moment they are made available to the user.

5.5. How to withdraw:

• By e-mail to: [email protected] or by any other unambiguous declaration addressed to the Provider.
• Model withdrawal form available for download: [here]

5.6. We will return the funds to you within 14 days of receiving the notice of withdrawal, in an amount corresponding to the unused portion of the Subscription after deduction of the proportionate part of the price for the performance provided up to the moment of withdrawal pursuant to this Article 5, using the same payment method by which the Subscription was paid, unless we expressly agree otherwise.

6. SUBSCRIPTION COMPLAINTS

6.1. The Subscription includes access to multiple PRUSA Services. Please submit your complaint in accordance with the nature of the issue:

• Issues with Subscription billing (incorrect amount, duplicate charge, incorrect renewal, discount issue): submit to [email protected];
• Defects in the functionality of a specific PRUSA Service included in the Subscription (e.g. cloud storage not working, a feature of a specific service unavailable): submit in accordance with the applicable Special Terms and Conditions of the relevant service, stating the e-mail address registered as the contact e-mail for your PRUSA Account;
• Issues with access to PRUSA Account or authentication (unable to log in, error when activating the Subscription, incorrectly assigned plan): submit to [email protected].

6.2. If we fail to remedy a defect in a specific PRUSA Service included in the Subscription within a reasonable time in accordance with the applicable Special Terms and Conditions, you are entitled to:

• a proportionate reduction in the Subscription price corresponding to the severity and duration of the defect and the proportion of the defective PRUSA Service in the overall value of the Subscription; or
• withdraw from the Subscription contract with a refund of the proportionate price for the unused period, where the defect is so serious as to render the meaningful use of the Subscription impossible.

6.3. A discount may be provided in the form of:

• a reduction in the next Subscription payment;
• a credit valid for 24 months that may be applied towards the renewal of the Subscription or towards a purchase in the PRUSA E-SHOP; or
• a refund to a bank account (upon your request).

6.4. The complaint will be handled without undue delay, no later than 30 days from the date it is submitted. Detailed information on complaints relating to individual PRUSA Services, handling deadlines and procedures can be found in the applicable Special Terms and Conditions of each service.

7. CHANGES TO AND TERMINATION OF SUBSCRIPTION

7.1. You may upgrade any active Subscription at any time by purchasing a higher Subscription plan. The new billing period begins upon payment of the new Subscription. The Provider will set off the proportionate part of the price of the original Subscription for the unused period against the price of the new Subscription.

7.2. The Subscription (both monthly and annual) is automatically renewed for each subsequent billing period until you cancel the automatic renewal. You may cancel the automatic renewal at any time in the settings of your account at subscription.prusa3d.com. After cancellation, the services will remain active until the end of the current paid period, after which the Subscription will end and PRUSA Services will be transferred to the Free Plan. We will notify you in advance by e-mail of an upcoming renewal.

7.3. Early termination of an already paid current Subscription with a refund of the proportionate price is not possible, except in the cases set out in Article 7.4 of the GTC (material breach of contract by the Provider) and except for withdrawal from the contract by a consumer under Article 5 of the GTC.

7.4. The user is further entitled to withdraw from the PRUSA Subscription contract and request a refund of the proportionate price for the unused period if the Provider materially breaches the PRUSA Subscription contract. A material breach shall include:

• prolonged unavailability of the main services included in the Subscription for more than 10 consecutive days (except in cases of force majeure under Article 3.3);
• a substantial unilateral reduction in the scope of PRUSA Services (by more than two services included in the relevant plan);
• failure to provide material features of the Subscription as described in the plan at the time of conclusion of the contract for more than 30 days after notification to the Provider.

7.5. In such a case, the Provider will refund the proportionate price for the unused period to the user without undue delay, no later than 30 days, using the same payment method by which the Subscription was paid.

7.6. If you do not cancel your Subscription and fall into arrears with the payment of the Subscription for the next period, we will notify you accordingly, and if the Subscription is not paid within an additional grace period, we are entitled to withdraw from the PRUSA Subscription contract with immediate effect.

7.7. The Provider is further entitled to withdraw from the PRUSA Subscription contract due to a material or repeated breach of obligations by the user under these GTC or the terms and conditions applicable to the PRUSA Service being used. The user will be informed of such a measure without undue delay, generally at least 5 days in advance, unless the nature of the breach requires immediate action or advance notice is incompatible with the measure taken or required. Users whose Subscription or PRUSA Account has been cancelled for the reasons set out in this article 7.7 shall forfeit their right to a refund of the paid Subscription price only in cases of a particularly serious breach (e.g. fraudulent conduct, gross violation of third-party rights). In all other cases, the user is entitled to a refund of the proportionate price for the unused period.

7.8. If, during the term of the Subscription, you exceed the parameters or data limits of any PRUSA Service included in the Subscription, we will notify you via a notification in the relevant PRUSA Service. The Subscription plan will not be upgraded automatically and no additional charges will be made without your express consent; however, for the duration of such a situation, you will not be able to use the relevant PRUSA Service beyond the agreed scope. For example, if the data storage limit is exceeded, you will not be entitled to store additional files; or if the limit on the number of print jobs or pre-print preparation jobs is exceeded, you will not be entitled to submit further jobs for the period to which the limit applies.

7.9. The user has the right to request an export of their stored data in a commonly used format. Details regarding the scope, method and conditions of data export are set out in the terms and conditions of the relevant PRUSA Service.

8. HARDWARE, SOFTWARE AND TECHNICAL CONDITIONS OF USE

8.1. In order to use PRUSA Services, the user must purchase and maintain the hardware and software of the end device and the internet connection (hereinafter the "User Equipment") at the user's own expense.

8.2. Before using the Websites, the user is obliged to check that the Websites are compatible with the User Equipment — unless otherwise stated for a specific Service in our Knowledge Base (https://help.prusa3d.com), a standard, up-to-date web browser with JavaScript enabled is sufficient for online access to PRUSA Services and the use of digital content services.

8.3. The user bears full responsibility for the risks associated with the operation of the hardware, internet connection and other communication systems, in particular for data transmission risks, including wireless data transmission, including the risk of unlawful and unauthorised access to data transmission, the risk of data transmission capture and monitoring, and the risk of data transmission disruption. The user acknowledges that the Provider strongly recommends that the user operate hardware in accordance with the relevant operating instructions and manuals, in accordance with the expected standard of care, and pay due attention to the User Equipment.

9. PERMITTED USE AND COPYRIGHT

9.1. Under these GTC, the user may use PRUSA Services only in the usual manner and for the anticipated purposes. In particular, the user is obliged to refrain from any activities aimed at unauthorised copying, manual or automated extraction of the contents of the Websites including scraping, artificial increase in inquiries and burdening of the accessibility capacity of PRUSA Services, placing or sharing illegal content via PRUSA Services, sending unsolicited or harassing messages, etc. The use of PRUSA Services must not contravene these GTC, generally binding legal regulations or good morals within the meaning of applicable law, or interfere with the rights and legitimate interests of the Provider, other users or third parties.

9.2. The information and any content published on the Websites or through PRUSA Services is intended for personal use and solely for community dissemination, unless expressly stated otherwise. The underlying materials, print or source files and other information available through PRUSA Services are not intended for professional use or as a substitute for certified, accredited or otherwise regulated products.

9.3. The user may not misuse PRUSA Services in any way or use any procedures, software tools or scripts in relation thereto that could have an adverse impact on their operation, interfere with their functionality, cause unreasonable burdens, or perform any other activity that could constitute unauthorised interference with their substance in view of their purpose and functioning.

9.4. The Provider reserves the right to restrict the user's access to PRUSA Services without prior notice and without any compensation in the event of a breach of these GTC, generally binding legal regulations or good morals within the meaning of applicable law by the user, or even if there is only a reasonable suspicion of such conduct. The user will be informed of the measure taken in the same manner as in the case of measures under Article 11.4 of these GTC. Article 12 shall apply mutatis mutandis to the user's complaints and appeals.

9.5. The Websites are protected by intellectual property rights. Apart from the right to use the Websites specified in Articles 9.1 – 9.4 of these GTC, the user does not acquire any rights to the Websites, including intellectual property rights, except where expressly stipulated otherwise in these GTC. The Websites, any components or content thereof, including source codes, logos and other graphic elements, may not be used for any other purpose or in any other way than the specified manner without the prior consent of the Provider or rights holders — in particular, such content may not be modified, included in a collection of works or otherwise interfered with, reproduced, distributed, communicated to the public, rented or leased. Any commercial dissemination of the content of the Websites or any other PRUSA component by the user is prohibited, unless expressly provided otherwise in individual cases or in the Special Terms and Conditions of the relevant PRUSA Service.

9.6. The user may not assign or transfer their rights and obligations arising under these GTC to a third party. The user agrees that any and all rights and obligations of the Provider arising under these GTC may be assigned to a third party without the need for further consent of the user.

10. ILLEGAL CONTENT AND REPORTING

10.1. Illegal content means any information that is, in itself or in relation to the activity to which it pertains, unlawful under the law of the European Union or the law of the Czech Republic or other legal regulations applicable to the relevant PRUSA Service, or that aims to or results in the infringement of the rights of a third party. Illegal content includes, in particular (but not exclusively):

• content infringing copyright or intellectual property rights;
• content that is misleading, fraudulent or otherwise violates the rules of unfair competition;
• content that violates personal rights, data protection rights, or is offensive, defamatory or libellous;
• content whose publication constitutes a criminal offence (e.g. support for criminal activity, threats, violence, child pornography, extremist material);
• content violating health and safety obligations or posing a risk to users (e.g. dangerous procedures, instructions for the manufacture of weapons, etc.) where such instructions and procedures are prohibited by applicable legal regulations;
• content violating specific sector-specific regulations or legislation (e.g. regulations on advertising, financial services, medicines, medical devices, chemicals, etc.).

10.2. If you believe that illegal content is present on our PRUSA Services, you may report it using the function displayed directly next to the relevant content (e.g. in the case of models on PRINTABLES) or via our illegal content reporting form.

10.3.A report should contain at least a sufficient identification of the content, an explanation of why the content should be considered illegal, and the contact details of the reporting party.

10.4. Upon receipt of a report, we will assess the information obtained within a reasonable time and, where relevant, take appropriate action in accordance with these GTC (in particular Article 11 of these GTC) and our Content Rules.

10.5. As the provider of PRUSA Services, we are ourselves entitled to carry out content moderation, i.e. to assess whether content submitted or published by users may be considered illegal. Content moderation may be carried out by automated means, human review or a combination of both. For the avoidance of doubt, decisions with a significant impact on users are always taken with the possibility of human review and are not made solely by automated means.

11. MEASURES AGAINST ILLEGAL CONTENT

11.1. Where, on the basis of a report or our own activity, we conclude that the content under review is illegal, or where there is a justified suspicion that content is illegal, we may, proportionately and in accordance with EU Regulation 2022/2065 (DSA) and these GTC, take one or more of the following measures:

• removal of the content or part thereof;
• restriction of access to the content (e.g. hiding, restricting visibility, restricting sharing);
• preventing further uploading of the same or similar content;
• attaching a label or notice that the content may be illegal or misleading;
• informing the competent authorities, where required by law.

11.2. When selecting a measure under the preceding paragraph, we take into account the nature and severity of the breach, the frequency of breaches and the circumstances of the specific case.

11.3. Where a user repeatedly publishes illegal content, or where a particularly serious breach of the rules occurs, we may also proportionately apply measures relating to the PRUSA Account, including:

• temporary restriction of account functions;
• temporary suspension of the account;
• permanent deletion of the account, where there is a repeated, intentional or particularly serious breach.

11.4. We will provide you with a statement of reasons for each measure taken, via e-mail, through the user account, or in another appropriate manner. Where legally prohibited, the statement of reasons will, to the extent possible, not be provided to the reporting party insofar as it contains the personal data of another user.

12. COMPLAINT HANDLING AND DISPUTE RESOLUTION

12.1. If you believe that a measure taken in respect of content or relating to a PRUSA Account was incorrect, you may submit a complaint via the complaint handling contact. The complaint will be decided by a person other than the one who decided on the original measure, where possible, and within a timeframe proportionate to the scope of the case under review. Detailed information on the procedure for submitting and handling complaints is set out in our Complaint Handling Rules.

13. ADDITIONAL TERMS FOR CONSUMER CONTRACTS

13.1. The consumer agrees to the use of means of distance communication in connection with the conclusion of contracts with PRUSA. Any costs incurred by the consumer in this connection through the use of means of distance communication shall be borne entirely by the consumer. Such costs do not differ from the basic rates in the consumer's location.

13.2. PRUSA is not bound by any codes of conduct within the meaning of Section 1820(1)(n) of the Civil Code in its relationship with consumers.

13.3. In the event that a consumer dispute arises between the user as a consumer and PRUSA that cannot be resolved by mutual agreement, the consumer is entitled to submit a proposal for out-of-court resolution of such a dispute to the competent alternative dispute resolution body, which is:

• Czech Trade Inspection Authority, Central Inspectorate
• Alternative Dispute Resolution (ADR) Department
• Štěpánská 15
• 120 00 Prague 2 – Nové Město
• E-mail: [email protected]
• Website: https://adr.coi.cz

13.4. The consumer may also use the online dispute resolution platform established by the European Commission, available at: https://ec.europa.eu/consumers/odr/.

14. FINAL PROVISIONS

14.1. The Provider invites the user to contact it via the single point of contact specified in Article 1.2 of these General Terms if it finds any information originating from the Websites to be in breach of these General Terms.

14.2. These General Terms may be unilaterally modified or updated by the Provider at any time. The Provider shall notify the user of any change to these General Terms at least 30 days before the effective date of the new version, by publishing the new version on the Websites or via e-mail notification. The user may refuse the relevant changes to these General Terms and by no longer using the Websites. The valid and effective version of these General Terms is always published on the Websites and the user is obliged to become acquainted with it from time to time. If the user continues to use the Websites after the effective date of the changes, it shall be deemed that the user accepts the changes.

14.3. The legal relationships between the user and the Provider arising on the basis of these General Terms shall be governed by these General Terms s and, in areas not regulated therein, by the laws of the Czech Republic. Any disputes arising from the relationships hereunder shall be resolved by the competent courts of the Czech Republic, exclusively in accordance with the laws of the Czech Republic. If the user is also a consumer, he/she acknowledges that the choice of law under the preceding sentence does not affect his/her rights as a consumer, which cannot be contractually derogated from and which would otherwise apply in the absence of a choice of law, in accordance with Article 6. (1) of Regulation (EC) No. 593/2008 of the European Parliament and of the Council of 17 June 2008 on the law applicable to contractual obligations (Rome I).

14.4. The parties expressly exclude the application of the United Nations Convention on Contracts for the International Sale of Goods (CISG) to contractual relationships arising from a purchase contract under these GTC.

14.5. Invalidity or ineffectiveness of any provision of these General Terms shall be without prejudice to the validity and effectiveness of the other provisions.

14.6. This version of these General Terms is valid and effective from 20 April 2026 and replaces any and all previous versions of these General Terms, including other parts thereof.