General Terms and Conditions

Part 1 - General provisions

1. Home

1.1. These General Terms and Conditions (hereinafter the "Terms and Conditions" or "T&C") apply to purchases in the online shop at www.prusa3D.com (hereinafter the "E-shop" or “PRUSA E-SHOP”) as operated by the company Prusa Research a.s., IČO: 066 49 114, with registered office at Partyzánská 188/7a, Holešovice, 170 00 Prague 7, Czech Republic, registered in the Commercial Register maintained by the Municipal Court in Prague, Section B, Insert 23056 (hereinafter the "PRUSA" or also "Seller").

1.2. Contact details and address of the establishment PRUSA:

Prusa Research a.s.
Partyzánská 188/7a
170 00 Prague 7 – Holešovice
Czech Republic

1.3. Contact details for customer service and complaints:

E-mail address:	[email protected]
Phone: Personal Data Protection:	+420 222 263 718 [email protected]
Mailing address:	Partyzánská 188/7a 170 00 Prague 7 – Holešovice Czech Republic

1.4. Contact details for the area of personal data protection:

E-mail address:	[email protected]
Phone:	+420 222 263 718

1.5. Contact details for reporting illegal content:

E-mail address:	[email protected]
Phone:	+420 222 263 718

1.6. Contact Point Pursuant to Regulation (EU) 2022/2065 and Regulation (EU) 2021/784:

1. A single contact point for electronic communication with the authorities of Member States, the Commission, and the Board as referred to in Article 11. of the Digital Services Act; and
2. A single contact point for receiving removal orders pursuant to Regulation (EU) 2021/784 on addressing the dissemination of terrorist content online.

Email: [email protected]
Official languages in which communication with the contact point is possible: Czech, English.

1.7. Payment details:

Account number for payments in CZK: 2501696690/2010
Account number for payments in EUR: CZ2720100000002800418121, FIOBCZPPXXX
Account number for payments in USD: IBAN CZ8720100000002300418125, BIC FIOBCZPPXXX
Account number for payments in GBP: IBAN CZ9020100000002101101889, BIC FIOBCZPPXXX
Account number for payments in PLN: IBAN CZ5820100000002701101882, BIC FIOBCZPPXXX

1.8. These terms and conditions are drawn up in the Czech, English, German, French, Italian, Polish and Spanish languages. The contractual relationships arising from an order made in the Czech language shall be concluded in the Czech language and the Czech language version of these Terms and Conditions shall apply. Contractual relations arising from an order made in a language other than Czech shall be concluded bilingually, always in the language of the order and in English, and in the event of a conflict between these two language versions, the English version of these Terms and Conditions shall prevail.

2.Definitions

2.1. Unless otherwise stated elsewhere in these Terms and Conditions, capitalized terms shall have the following meanings:

Business Customer - a natural or legal person who purchases Goods or Digital Content for the purpose of his/her business, as well as other persons meeting the definition of the provisions of Section 420 Act No. 89/2012 Coll., the Civil Code, as amended (hereinafter the “Civil Code”) and any other persons who do not meet the definition of Consumer as set out below (e.g. educational institutions, public administration bodies and entities, bodies and entities established by or subordinate to public administration bodies, non-profit organizations, foundations, associations, etc.)

Buyer - any natural or legal person interested in purchasing Goods or Digital Content offered through the E-shop. The provisions of Section 161 of Civil Code shall apply to the representation of a legal entity.

Consumer - buyer (natural person) who concludes a Contract with the Seller outside the scope of his business activity or outside the scope of independent exercise of profession or otherwise deals with the Seller.

Contract - depending on the subject of performance specified in the order, either the Purchase Contract or the Digital Content Supply Contract, or a combination of both of these types of contracts if the subject of performance is both goods and Digital Content.

Digital Content - is intangible content in the form of video tutorials and training courses, mainly related to 3D printing and related fields. The Digital Content made available can be viewed and used using a standard internet browser within the user section on the Seller's website, or within specially designated sections such as "PRUSA Academy", after logging into the user section by the Buyer (more on the technical parameters of the digital content

Digital Content Supply Contract - contract under which Digital Content is made available to the Buyer for personal use under the terms and conditions set out in these Terms and Conditions.

Goods - movable things offered and sold through the E-shop, in particular 3D printers, accessories for 3D printers, products related to 3D printing and other products.

Personal Data - information relating to an identified or identifiable natural person and the processing of which is subject to the provisions of Article 4. of these Terms and Conditions and the Privacy Policy , which forms an integral part of these Terms and Conditions.

Purchase Contract - a contract concluded between the Seller and the Buyer, under which the Seller undertakes to hand over to the Buyer the Goods purchased through the E-shop and allow the Buyer to acquire ownership of the Goods and the Buyer undertakes to take over the Goods and pay the Seller the purchase price. The Purchase Contract consists of an order for Goods (see Article 5.1. of these T&C) made by the Buyer and confirmed by the Seller, while the content of the Purchase Contract is specified in these Terms and Conditions, which are an integral part thereof.

User Account - a registered PRUSA ACCOUNT created and managed under the terms and conditions set out in the General Terms and Conditions of Use of PRUSA >Websites

Voucher – means a voucher in the specified nominal value intended for purchase on the E-shop.

5. Conclusion of the contract

5.1. The Contract is formed on the basis of the Buyer's order. The Contract consists of (i) the Buyer's order confirmed by the Seller containing the specification of the subject of purchase/delivery and these Terms and Conditions, which are an integral part of each Contract.

5.2. The Buyer is entitled to place an order for Goods or Digital Content via the web interface of the E-shop and in the case of Business Customers alternatively also via e-mail or direct contact with the Seller's customer support.

5.3. The information about the Goods, Digital Content and prices made available through the web interface of the E-shop does not constitute a proposal for the conclusion of a contract by the Seller and is of an informative nature only. The provisions of Section 1732 of the Civil Code shall not apply to such information.

5.4. When placing an order on the web interface of the E-shop, the Buyer creates an order in several successive steps, which are selecting the Goods or selecting Digital Content, determining the quantity, inserting the selected item into the shopping cart, filling in or confirming contact, delivery or billing information, selecting the payment method, selecting the method of delivery of the Goods and, if applicable, applying a discount voucher by inserting a promo code. It is possible to create an order without registration and enter all personal data separately or it is possible to create an order using the data stored in the Buyer's User Account.

5.5. When creating an order through the web interface of the E-shop, the Buyer is informed about the available payment methods, the expected delivery time, the available delivery methods as well as the costs of these delivery methods. For these purposes, the E-shop uses data about the Buyer's location and the chosen language obtained automatically when entering the E-shop website or entered manually by the Buyer subsequently during the order creation process. The Buyer is always obliged to check and, if necessary, modify the details of the destination and the chosen currency as well as other details of the order prior to its completion so that they correspond to reality. Any modification of the delivery location may result in a change in the total delivery cost of the Goods or Digital Content, an adjustment to the delivery timeframe or a change to the currency in which the purchase price of the order is payable.

5.6. By submitting an order through the web interface of the E-shop, the Buyer expresses the consent to these Terms and Conditions, which are always accessible via the web interface of the E-shop and are sent to the Buyer in text form along with the order confirmation.

5.7. After the Buyer places an order, the order will be processed by the Seller and if everything is correct, the Seller will then send the Buyer a confirmation of the order. The placed order constitutes the Buyer's proposal to conclude a contract under these Terms and Conditions. The confirmation of the order made by the Seller shall constitute the acceptance of the proposal of the contract. The contract is concluded at the moment the Seller's order confirmation is delivered to the Buyer.

5.8. If appropriate with respect to the selected type of Goods, their quantity or type of Buyer, the order creation process may be different and may be initiated by the Buyer in ways other than through the web interface of the E-shop. This applies in particular to orders placed by Business Customers. In such cases, an individual order may be prearranged by the Seller on the basis of a price inquiry from the Buyer or through communication between the Seller and the Buyer via other means of communication, such as chat on the PRUSA website, third-party chat tools (e.g., WhatsApp), email, etc. In such case, the Seller, on the basis of the received inquiry, will send the Buyer a draft of the pre-prepared order in text form to the Buyer's email address or other electronic contact, together with these T&C. The subsequent sending of the order back by the Buyer to the Seller's email address will be considered as the Buyer's offer for the conclusion of the contract, including the acceptance of these Terms and Conditions and Article 5.7. of these Terms and Conditions applies accordingly. Alternatively, the Seller may send to the Buyer’s e-mail address only a link to the pre-prepared order available on the web interface of the E-shop, while the Buyer proceeds to complete the order in the standard way through the web interface of the E-shop.

5.9. On the basis of the concluded Purchase Contract, the Seller is obliged to deliver the Goods to the Buyer in the agreed manner and in the appropriate quantity and quality. The Buyer is obliged to pay the Seller the purchase price of the Goods and the costs of delivery, as well as to take delivery of the Goods. All this is subject to the terms set out in these Terms and Conditions, unless otherwise agreed in the Contract.

5.10. The Buyer is entitled to change, add to or cancel the submitted order, as long as this is allowed in the user section of the E-shop. Any modification of the order after its acceptance by the Seller (i.e. after the conclusion of the contract) is a proposal for modification of the contract by the Buyer, and the provisions of paragraph 5.7. and 5.8. of these T&C apply accordingly to the conclusion of such modification. Any change to the order is thus subject to subsequent acceptance by the Seller, on the basis of which the relevant amendment is concluded.

5.11. The Buyer hereby assumes the risk of a change of circumstances within the meaning of Section 1765(2) of the Civil Code.

5.12. The concluded Contract, including the confirmed order and these Terms and Conditions, is archived in text form for at least 5 years and it is not publicly accessible.

8. Price

8.1. The price of the Goods and Digital Content displayed in the E-shop interface includes all taxes and fees that the Seller is obliged to pay in case of delivery to any of the countries of the European Union - "EU" or the European Economic Area - "EEA". In the case of Goods, the quoted price includes the cost of packaging, which is calculated in accordance with standard commercial practice.

8.2. In case of delivery of the Goods or Digital Content to any of the countries of the European Union - "EU" or the European Economic Area - "EEA", the final price in the order will be charged including value added tax (VAT or VAT), unless the Buyer (VAT payer in his country) provides the Seller with information on its VAT registration including a valid EU VAT number.

8.3. In the case of delivery of the Goods or Digital Content to a third country outside the EU or EEA, prices for the Goods are exclusive of VAT and other applicable taxes, duties and charges.

8.4. For more information on pricing and delivery conditions for Goods to individual countries, please visit our knowledge base here: VAT (Value Added Tax) and Customs Duties . The Seller advises that the information provided in this context, including the table of typical taxes, duties and other charges set out in the Knowledge Base, is provided only for information purposes as a non-binding estimate of the anticipated total tax and customs duties and not as a binding determination of the final cost. The final amount of taxes, duties and charges may vary depending on the application of the relevant legislation at the destination and the assessment by the competent authorities.

8.5. Other costs of delivery of the Goods, including the cost of transport (including the usual packaging costs) to the destination chosen by the Buyer, freight and, if applicable, other charges such as customs duties or other levies, are not included in the purchase price of the Goods and are dependent on the place and method of delivery and method of payment chosen by the Buyer prior the completion of the order or at the time of confirmation of the pre-order by the Buyer after being informed that pre-ordered Goods are in stock. If the Seller provides free shipping of the Goods, such fact must be expressly stated in advance of the relevant order.

8.6. The Seller reserves the right to provide additional discounts or other benefits based on criteria based primarily on the Buyer's purchase history, such as the total amount of purchases made over a certain period of time, the number of purchases of a certain type of Goods, etc. The Seller is also entitled to provide special discounts or terms and conditions (e.g. length of payment, extended warranty, etc.) to predefined categories of Buyers such as educational institutions and schools, non-profit organizations or employees of the Seller. The selection of Buyers entitled to a special discount or discounted offer is not based on automated processing and evaluation of personal data of E-shop users, but solely on the basis of a predetermined and communicated business decision of the Seller.

9. Payment terms

9.1. The Buyer may choose from the payment methods offered by the Seller at the time of order creation, depending on the Buyer's location and the chosen method of delivery of the Goods.

9.2. In the event that the Buyer chooses the personal collection at the Seller's registered office or at the address of the Seller's contractual partners, the Buyer may make payment for the Goods by payment (debit/credit) card upon personal collection of the Goods.

9.3. In case the Buyer chooses payment with bank transfer to the Seller's bank account, the Buyer will be issued a "proforma" invoice with payment details for the bank transfer after the order confirmation by the Seller.

9.4. In the event that the Buyer chooses a non-cash payment by payment card or other payment through a third party service, the Buyer will be redirected to the appropriate payment gateway of the payment service provider to enter the necessary data and authorize the payment in the amount of the total price of the order. The use of the payment gateway is subject to the terms and conditions of the particular payment service provider, which are available on the website of that payment service provider. If permitted by law, the terms and conditions of the payment card issuer and, where applicable, other applicable regulations, the Seller is entitled not to require authentication via 3D-Secure technology for payments made by payment card. The Seller shall not be liable for damages arising in connection with payment made by payment card or non-cash payment made through a third party service.

9.5. In the event that the Buyer chooses a non-cash payment through a third party service allowing payment in one of the accepted cryptocurrencies, the price stated in the order will be converted into the chosen cryptocurrency according to the current exchange rate of the service provider. In the event of a refund of the purchase price to the buyer for any reason, the price will be refunded by transfer to the account in the manner specified in Section 23. of these Terms and Conditions.

9.6. The Seller shall not hand the Goods over to the carrier for delivery before the full purchase price of the Goods is paid, including the costs of their delivery, except for cases where the Buyer has chosen the method of payment for the Goods on delivery or where the Seller and the Buyer agree otherwise within the concluded Purchase Contract.

9.7. The Seller shall issue the Buyer with a sales receipt or tax document based on the payment made, which shall be sent to the Buyer in electronic form to the e-mail address specified in the order.

9.8. If the price of the Goods is paid independently of their shipment, as agreed between the Seller and the Buyer, the Buyer is obliged to pay the price of the Goods, including all related delivery costs, within 14 days from the date of the relevant invoice issued by the Seller. In the event of delay in payment, the Buyer shall pay the Seller contractual interest of 0.1% of the total amount due for each day of delay.

9.9. In the event that the price of the Goods is paid before the Goods are shipped and the Buyer fails to pay the purchase price including the cost of delivery within 14 working days from the confirmation of the order, the Seller is entitled to withdraw from the Purchase Contract. In the case of a pre-order (i.e. an order for goods that are not in stock or not yet manufactured - see Article 6. of these T&C), the Seller is entitled to withdraw from the Purchase Contract after the expiry of 14 working days from the date of sending the notice to pay the purchase price of the Goods including the costs of delivery and any other costs according to the respective pre-order.

10. Retention of Title - Ownership Rights

10.1. Ownership of the Goods shall transfer to the Buyer only upon full payment of the purchase price. The Buyer and the Seller hereby expressly agree to a reservation of title in favor of the Seller until such payment is made in full.

10.2. Until ownership of the Goods is transferred to the Buyer, the Buyer shall not alienate, pledge, or otherwise encumber the Goods with any rights in favor of third parties.

10.3. If the purchase price of the Goods is, pursuant to the agreement between the Seller and the Buyer, payable independently of the dispatch of the Goods, and the Buyer fails to pay the invoice when due, even after the Goods have been delivered or made available for the Buyer's disposal, the Seller shall be entitled to demand the return of the Goods. The Buyer shall return the Goods to the Seller within 10 working days of receiving such a demand. Should the Buyer fail to return the Goods within the stipulated period, the Seller shall be entitled to claim a contractual penalty equal to the purchase price of the unreturned Goods, including VAT. The imposition of the contractual penalty shall not in any way prejudice the Seller's right to claim full compensation for any damages incurred.

Part 2 - Rights and Obligations for Consumer Purchases

12. Terms of delivery for Consumers

12.1. The risk of damage to the item passes to the Consumer upon receipt of the item from the Seller or from the relevant carrier.

12.2. In the case of Digital Content not supplied on a tangible medium, the Consumer consents to the commencement of performance of the Contract before the expiration of the withdrawal period. By giving this consent, the Buyer acknowledges that this waives their right to withdraw from the contract for the purchase of Digital Content without providing a reason, as specified in Article 13. of these T&C.

14. Quality of Goods Upon Acceptance and Consumer Rights in the Event of Defective Performance

14.1. The Seller shall be liable to the Consumer that the purchased Goods are free from defects at the time of receipt by the Consumer. Specifically, the Seller shall be liable to the Consumer that the Goods:

1. conforms to the description, type and quantity, as well as quality, functionality, compatibility, interoperability and other characteristics specified;
2. are suitable for the purpose stated in the description of the goods or for their usual purpose of use;
3. are supplied with the agreed accessories and instructions for use (see Article 11.4. of these T&C)

14.2. The Seller is further liable to the Consumer that, in addition to the agreed features:

1. the Goods are suitable for the purpose for which such items are normally used, including with regard to the rights of third parties, applicable legislation, technical standards, or, in the absence of technical standards, industry codes of practice;
2. the Goods correspond in quantity, quality, and other characteristics, including durability, functionality, compatibility, and safety, to the usual characteristics of items of the same kind that the Consumer can reasonably expect, taking into account public statements made by the Seller or others in the same contractual chain, particularly in advertising or labeling;
3. the Goods are supplied with such accessories, including packaging, assembly instructions, and other instructions for use, as the Consumer may reasonably expect; and
4. the Goods correspond in quality or workmanship to any sample or model provided by the Seller to the Consumer prior to the conclusion of the Purchase Contract.

14.3. Article 14.2. of these T&C shall not apply if the Seller has expressly informed the Consumer, prior to the conclusion of the Purchase Contract, that a specific feature of the Goods deviates from the usual characteristics, and the Consumer has expressly agreed to such a deviation at the time of concluding the Purchase Contract.

14.4. The Seller shall also be liable to the Consumer for any defect arising from improper assembly or installation, provided such assembly or installation was performed by the Seller or under the Seller’s responsibility pursuant to the Purchase Contract. This liability extends to cases where the assembly or installation was performed by the Consumer, but the defect resulted from inadequate or erroneous instructions supplied by the Seller or the provider of the digital content or services.

14.5. The Consumer shall not be entitled to claim rights arising from defective performance if the defect was caused by the Consumer. Furthermore, wear and tear resulting from normal use, or in the case of a used item, wear and tear corresponding to the degree of its prior use, shall not be deemed a defect.

14.6. Gifts, as defined in Article 7. of these T&C shall not be subject to liability for defects.

14.7. The Consumer's rights arising from defective performance shall be based on defects existing at the time the Goods are received, even if such defects become apparent at a later time. If a defect manifests within one year of receipt of the Goods, the Goods shall be presumed to have been defective at the time of receipt, unless the nature of the Goods or the defect is incompatible with such a presumption. This period shall be suspended for any duration during which the Consumer is unable to use the Goods due to a rightful claim regarding the defect.

14.8. The consumer may file a complaint regarding a defect that becomes apparent within two years of receipt of the goods. However, for the purchase of used items, this period is limited to one year from the date of receipt. For consumable goods, the period for filing a complaint concerning a defect is limited to the expiration date or the use-by date indicated on the goods. For the purposes of these provisions, consumable goods include items such as printing plates, filament, foil, batteries, and similar products. See warranty periods.

14.9. If the item exhibits a defect, the Consumer shall be entitled to request its remedy. At the Consumer's discretion, they may demand the delivery of a new, defect-free item or the repair of the defective item, unless the selected method of remedying the defect is either impossible or would impose disproportionate costs compared to the alternative method. Such assessment shall take into account, in particular, the nature and significance of the defect, the value the item would hold if it were free from defects, and whether the defect can be remedied by the alternative method without causing significant inconvenience to the Consumer.

14.10 The seller may refuse to remedy the defect if doing so is impossible or would involve disproportionate costs, particularly with regard to the significance of the defect and the value the item would have without the defect.

14.11. The Seller shall remedy the defect within a reasonable time after it has been identified, ensuring that the Consumer does not experience significant inconvenience, taking into account the nature of the item and the purpose for which the Consumer purchased it. The Seller shall bear the costs of remedying the defect.

14.12. If the Consumer fails to take possession of the item within a reasonable time after being informed by the Seller of the possibility to collect the item following repair, the Consumer shall be required to pay the Seller a storage fee of EUR 10 for each day of storage.

14.13. The Consumer may request a reasonable discount or withdraw from the Purchase Contract if:

1. the Seller refuses to remedy the defect or fails to do so in accordance with Articles 14.9. and 14.10 of these T&C;
2. the defect manifests itself repeatedly;
3. the defect constitutes a material breach of the contract; or
4. it is evident from the Seller’s statement or from the circumstances that the defect will not be rectified within a reasonable time or without significant inconvenience to the Consumer.

14.14. The reasonable discount shall be calculated as the difference between the market value of the item without defects and the market value of the defective item received by the Consumer.

14.15. The Consumer may not withdraw from the Purchase Contract if the defect is insignificant; a defect shall not be deemed insignificant. Sections 2110 and 2111 of the Civil Code shall not apply.

14.16. If the Consumer withdraws from the Purchase Contract, the Seller shall refund the purchase price to the Consumer without undue delay after receiving the item or after the Consumer provides proof that the item has been sent. The refund of the purchase price shall be governed by the conditions set out in Article 23. of these T&C.

14.17. The Seller and the Consumer may agree that the amount the Seller is obliged to return to the Consumer under Article 14.16. of these T&C may be credited toward the purchase price of other goods or digital content purchased by the Consumer and not yet paid for, or toward the nominal value of a voucher for use in the E-shop.

14.18. The Seller shall be liable for defects in the Digital Content that were present at the time the Digital Content was made available. The Consumer is entitled to notify the Seller of defects that appear in the Digital Content within two years of it being made available. The provisions of Sections 2389l to 2389p of the Civil Code shall apply to the Consumer's rights arising from defective performance of the Digital Content. In particular, the Consumer shall have the right to demand the rectification of defects in the Digital Content, unless such rectification is impossible or would impose disproportionate costs. Furthermore, the Consumer may demand a reasonable discount or withdraw from the Contract if the Seller fails to remedy the defect in the Digital Content, if the defect persists after an attempted remedy, or if the defect constitutes a material breach of the Contract.

15. Exercise of Consumer Rights in Case of Defective Performance

15.1. The Consumer may notify the Seller of a defect in the manner and at the place specified in 1.3 of these T&C. However, if another person is designated to carry out the repair and is located at the Seller’s premises or at a location closer to the Consumer, the Consumer is entitled to notify the defect to the person designated to carry out the repair.

15.2. The Seller is obliged to resolve a complaint submitted by the Consumer within 30 days of the Consumer’s submission, unless the Seller and the Consumer agree on a longer period. If the subject of the obligation is the provision of digital content, including digital content supplied on a tangible medium, or a digital content service, the complaint must be resolved within a reasonable time, taking into account the nature of the digital content or digital content service and the purpose for which the Consumer requested it. Upon the expiration of the 30-day period referred to in this paragraph, the Consumer may withdraw from the Purchase Contract or request a reasonable discount.

15.3. The Seller will assess the complaint based on the description of the defect and any attached documentation. If the claimed Goods have not been physically provided for inspection and, based on the description of the defect or the attached documentation, the Seller determines that a proper assessment of the claim requires the claimed goods to be physically inspected or tested at the Seller’s service center, the Seller shall promptly request the Consumer to deliver the claimed goods for physical assessment without undue delay. The Consumer may deliver the goods either in person at the Seller’s place of business or send the claimed goods by post. The Seller further notes that the 30-day period for resolving the claim, as set out in Article 15.2. of these T&C, may be automatically extended by the time during which the Consumer delays delivering the claimed goods, or by any delays in the delivery of the goods that are beyond the Seller’s control and cannot be reasonably prevented (e.g., postal service failures, detention of goods at customs, etc.).

15.4. The cost of transporting the claimed goods shall be borne by the Consumer. However, the Consumer is entitled to reimbursement of costs reasonably incurred in exercising their rights arising from defective performance in the case of a justified claim. The Consumer must claim these costs without undue delay and no later than one month after the expiry of the period within which the defect must be reported.

15.5. Details regarding the complaint procedure are set out in the Complaints Policy, which is available via the web interface of the E-shop and in text form provided to the Consumer.

16. Other terms in consumer contracts

16.1. The Consumer agrees to the use of remote means of communication in connection with the conclusion of the Contract with the Seller. The costs incurred by the Consumer by using remote means of communication in this connection shall be borne entirely by the Consumer. These costs shall not differ from the basic rates at the Consumer's location.

16.2. The Seller is not bound by any codes of conduct in relation to the Consumer within the meaning of Section 1820(1)(n) of the Civil Code.

16.3. In the event that a consumer dispute arises between the Consumer and the Seller, which cannot be resolved by mutual agreement, the Consumer is entitled to submit a proposal for out-of-court settlement of such a dispute to the competent body for out-of-court settlement of consumer disputes, which is:

Czech Trade Inspection Authority, Central Inspectorate Alternative Dispute Resolution (ADR)
Department
Štěpánská 15
120 00 Prague 2 – Nové Město
Czech Republic

E-mail address: [email protected]
Website: https://adr.coi.cz

Consumers can also use the dispute resolution platform set up by the European Commission, available at: https://ec.europa.eu/consumers/odr/.

Part 3 - Rights and Obligations for Purchases by Business Customers

17. Delivery terms for Business customers

17.1. The risk of damage to the goods passes to the Buyer at the moment the Buyer takes possession of the goods from the Seller.

17.2. The risk of damage to the goods pursuant to Article 17.1. also passes to the Buyer if the Buyer fails to take possession of the goods, provided that the Seller has made them available to the Buyer. In such a case, the Buyer shall also be obliged to reimburse the Seller for all costs incurred in connection with the storage of the unclaimed goods.

18. Liability for Defects Applicable to Business Customers

18.1. The Seller shall be liable to the Buyer that the Goods are free from defects at the time of the transfer of the risk of damage to the Buyer.

18.2. The Buyer is obliged to notify the Seller without undue delay after discovering such defect.

18.3. The Buyer's rights arising from defective performance shall be governed by the relevant provisions of the Czech Civil Code, in particular Sections 1914 to 1925 and Sections 2099 to 2117.

18.4. In the event that the Goods exhibit defects constituting a material breach of the Purchase Contract, the Buyer shall have the right to:

1. demand that the defect be remedied by repair;
2. request the delivery of new Goods or any missing Goods;
3. claim a reasonable discount on the purchase price; or
4. withdraw from the Purchase Contract.

18.5. If the Buyer fails to notify the Seller of the Buyer's chosen remedy in a timely manner, the Buyer shall only be entitled to the rights specified below in the case of a non-material breach of the Purchase Contract. If the Buyer fails to notify the Seller of a defect in the Goods in a timely manner, the Buyer shall lose the right to withdraw from the Purchase Contract. Furthermore, the Buyer may not withdraw from the Purchase Contract if the defect is insignificant.

18.6. If the Goods exhibit only defects that constitute a non-material breach of the Purchase Contract, the Buyer shall have the right to demand the removal of the defect or a reasonable discount on the purchase price.

19. Additional rights and obligations for contracts with Business Customers

19.1. If the Buyer is an entrepreneur, it shall be presumed that the Goods purchased by the Buyer are intended primarily for business purposes. Accordingly, the Seller’s liability for damage caused by a defect in the Goods under the provisions of Section 2939 et seq. of the Civil Code is excluded.

19.2. The Buyer shall not be entitled to compensation for costs reasonably incurred in exercising rights arising from defective performance.

Part 4 - Other rights and obligations

20. Contractual Guarantee

20.1. The Seller provides a contractual guarantee for quality exclusively for PRUSA 3D printers and components either used in their production or forming an integral part thereof.

20.2. The terms and conditions of the contractual warranty for selected types of Goods are set out in the following document: Warranty (hereinafter referred to as the "General Warranty"). If the Goods, their packaging, instructions, or description accompanying the Goods specify warranty terms or a warranty period different from those stated in the General Warranty (hereinafter referred to as the "Special Warranty"), the terms of the Special Warranty shall apply. Goods that are not covered by the General Warranty or for which the Seller does not specify a different warranty period or terms under the Special Warranty are provided without a warranty of quality and are subject to the general terms and conditions of liability for defects under the provisions of these T&C. For the purposes of these Conditions, the contractual guarantee means the General Warranty or the Special Warranty, whichever is applicable to the particular Goods (the "Contractual Guarantee").

20.3. The Contractual Guarantee shall be void if the Goods are damaged due to operating contrary to the instructions and recommendations provided in the official manuals and instructions, or as a result of unauthorized modifications or alterations to the hardware or software. If the Goods are delivered in the form of individual components to be assembled by the Buyer, the Contractual Guarantee for quality applies only to the individual components separately.

20.4. The Contractual Guarantee applies to Purchase Contracts concluded with both Consumers and Business Customers.

20.5. The Contractual Guarantee is is transferable to another person only to the extent that it was granted by PRUSA to the first Buyer, provided that the total duration of the guarantee period is calculated from the time of the first transfer of ownership between PRUSA and the first Buyer.

20.6. Gifts and digital content are provided without any guarantee of quality.

21. Use of Digital Content and rights arising from defective performance of Digital Content

21.1. Purchased Digital Content is made available to the Buyer on a one-time basis by sending a link to the Buyer's email address upon payment of the price. The Digital Content is made available for personal use only through the Seller's website. All other rights to the Digital Content are reserved. In particular, the Buyer is not entitled to further reproduce, resell, communicate to the public, share with a third party or in any way make the Digital Content available for use by another person, unless otherwise stated for the respective Digital Content.

21.2. The Digital Content in the form of training videos, instructions, and tutorials is provided without the right to any updates or additional support services, with the understanding that it will be made available to authorized and registered users for online playback (including replay) in the appropriate section of the PRUSA website. You must use PRUSA ACCOUNT to log in. The Digital Content will be available for at least two years after purchase. To play the Digital Content, a regular, up-to-date internet browser with an activated java-script enabling the playback of audiovisual content is sufficient.

22. Withdrawal from the contract by the Seller

22.1. In the case of pre-orders or Goods that are not in stock, if the Seller is unable to deliver the Goods on time due to temporary unavailability or unexpected disruptions in the supply of raw materials or third-party products, and the Buyer does not accept a later delivery date, the Seller reserves the right to withdraw from the Purchase Contract. The Buyer shall be entitled to withdraw from the Purchase Contract for the same reason.

22.2. The Seller also reserves the right to withdraw from the Purchase Contract for serious objective reasons beyond its control that render the delivery of the Goods under the relevant Purchase Contract unreasonably difficult or impossible (e.g., due to permanent unavailability, significant increases in the production costs of the Goods, the imposition of export or import restrictions by competent authorities, etc.), or if the E-shop’s web interface has displayed obviously incorrect information about the price of the Goods.

22.3. The Seller also reserves the right to withdraw from the Contract if the Buyer has redeemed a discount voucher in violation of these T&C or the rules specified therein.

22.4. The Seller is entitled to withdraw from the Contract if the Buyer fails to take delivery of the Goods or fails to provide the necessary cooperation required for their delivery. In such a case, the Buyer shall bear the costs incurred for the delivery of the Goods. Provisions 14.12 of these T&C are not affected.

25. Ratings and reviews

25.1. The E-shop utilizes third-party tools, such as the "Verified by Heureka Customers" or "TrustPilot" services, to evaluate user satisfaction. These tools verify Buyer satisfaction with the E-shop's services. Only Buyers who have completed a purchase through the E-shop are eligible to provide a rating. The data of such Buyers may be forwarded to the Seller's partner based on the Buyer's consent, after which the partner may invite the Buyer to provide a rating. The submitted rating may subsequently be published on the partner's website and, indirectly, on the E-shop's website.

25.2. The web interface of the E-shop also allows users with a valid PRUSA ACCOUNT registration to submit reviews of selected Goods available on the E-shop. Submitting a review for a particular item is not a condition for purchasing or owning the reviewed Goods or Digital Content. Reviews may be submitted by users with experience in 3D printing or familiarity with PRUSA products or other rated Goods and Digital Content, whether through personal use, hobby, or professional activities (e.g., community workshops, schools, creative labs, etc.). The Seller does not verify that reviews originate from individuals who have purchased or used the reviewed Goods, Digital Content, or services.

26. Reporting illegal content

26.1. At PRUSA, we recognize that mutual sharing of information, opinions, and reviews among visitors to our E-shop, as well as users of our products and services, forms one of the fundamental pillars of our community development. However, it is equally important to ensure that such exchanges do not include illegal content and comply with the general principles of decency and legality.

26.2. Illegal content is considered to include, in particular, content that:

1. infringes another person's intellectual property rights (pirated content);
2. incites hatred against a group of persons or the restriction of their rights and freedoms, or the promotion of a movement pursuing this purpose (hate content);
3. contains sexually explicit content; or
4. harms the dignity, reputation or reputation of a person or is otherwise likely to harm that person.

26.3. It is prohibited to distribute illegal content through the E-shop and other PRUSA online services.

26.4. In case you come across any illegal content, please report it to us via: [email protected]. You can also use the online form available here or at the bottom of our website to report illegal content.

26.5. In order for us to process your notification, you must include all the necessary details to explain why you believe the content is illegal. This includes specifying the reasons for its alleged illegality (e.g., pirated, hateful, defamatory, etc.), providing a URL or other specific address where the identified content is located, and including a description of the content. You must also provide your name and a contact email address (if different from the one used to send the notification). The personal information you provide will be used solely for the purpose of processing your notification.

26.6. We will confirm receipt of your notification by email to the address you have provided. We will endeavour to process all notifications within a reasonable time, typically within 5 working days. Once your notification has been processed, we will inform you by email of the outcome.

26.7. If we determine that the flagged content is illegal, we are entitled to make the illegal content unavailable, restrict the availability of the services to the user who posted the illegal content, or restrict or terminate the user's account. We will inform the originator of the content in writing of such action, including the reasons for our decision along with information on their right to appeal the decision.

26.8. Please note that this mechanism for reporting illegal content must not be abused. If notifications are submitted in an unauthorized manner, in large quantities, or through automated means (e.g., as part of harassment, automated processes, or repeated unauthorized reporting), we will not process such notifications. Additionally, we reserve the right to take further legal action, if necessary, to prevent such behavior.

27. Complaints

27.1. Buyers may address their complaints directly to the Seller via the Seller's email address specified in 1.2 of these T&C and published on the E-shop website. The Seller will always send information about the resolution of the complaint to the Buyer’s email address.

27.2. Buyers may also contact the relevant state supervisory authorities directly with any complaints. The Seller is authorized to sell goods based on a valid trade license. Trade control is performed by the competent trade authority within its scope of competence. Complaints concerning electronic communications services may be submitted to the Czech Telecommunications Office, while the Czech Trade Inspection Authority supervises compliance with Act No. 634/1992 Coll., on Consumer Protection, as amended, within its defined scope.

28. Final provisions

28.1. The wording of these Terms and Conditions may be changed or supplemented by the Seller at any time, but this shall not affect the rights and obligations arising during the validity of their previous wording. In addition, the Seller may unilaterally amend the terms and conditions to the extent appropriate with respect to its long-term obligations under these Terms and Conditions. The Seller shall notify the Buyer of any such change to the Terms and Conditions at least 14 days before the effective date of the new version of these Terms and Conditions by posting the new version on the online interface of the online shop or by sending a notice to the Buyer's e-mail address.

28.2. These Terms and Conditions are governed by the binding laws of the Czech Republic. If the Buyer is also a consumer, he/she acknowledges that the choice of law under the preceding sentence does not affect his/her rights as a consumer, which cannot be contractually derogated from and which would otherwise apply in the absence of a choice of law, in accordance with Article 6. (1) of Regulation (EC) No. 593/2008 of the European Parliament and of the Council of 17 June 2008 on the law applicable to contractual obligations (Rome I).

28.3. The parties expressly exclude the application of the United Nations Convention on Contracts for the International Sale of Goods (CISG) to contractual relationships arising from a purchase contract under these T&C.

28.4. The invalidity or ineffectiveness of any provision of these T&C shall not affect the validity and effectiveness of the other provisions.

28.5. The valid and effective version of these T&C is always available on the Internet at: https://www.prusa3d.com/page/general-terms-and-conditions_231236/.

28.6. This version of these T&C is valid and effective as of October 9, 2025 and supersedes all previous versions of these T&C, including their other parts.