Warranty Claim form

Is your Original Prusa 3D printer still under warranty but giving you problems?  Need it repaired, replaced or want to return it? Whether you are using it for a small business, large-scale manufacture, research, education or personal projects, our team is here for you and ready to make sure the entire process of placing a warranty claim is as easy as possible. Just fill out the form below and we will take care of everything! If we end up needing any additional information, we will reach out to you via e-mail.

FAQs

At first, please read our Repair info article

How long will it take to process my return?

Once we receive your return request, the timeline depends on:

• Additional steps which are required for processing your return claim.
• Time for you to prepare the package for return and arrange a collection date with our carrier.
• Shipping transit from and to the U.S. typically takes 2-3 days. Customs clearance may vary depending on the value of the item, but we work closely with international shipping companies to minimize delays.

Can I get support for my return or repair request?

Absolutely! Our 24/7 Live Chat support is available on our website to assist with any questions about your order, shipping, or printer usage.

Warranty info

All of our products are covered under warranty. Additional information may be found here.

Note:

We must follow up with a notification of Warranty Claim Acknowledgement, which must include the date the Warranty Claim has been accepted and the person responsible for accepting the warranty claim.
And of course the warranty claim must be handled in a timely fashion, within the timeframe set by the relevant laws.