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United StatesGeneral Terms and Conditions for 3D Printing Services
1. Introductory Provisions
1.1. These General Terms and Conditions (hereinafter "GTC") govern the conditions of cooperation between the Customer as the party ordering 3D printing services (hereinafter "Customer") and the business company Prusa Research a.s., ID No.: 066 49 114, with its registered office at Partyzánská 188/7a, Holešovice, 170 00 Prague 7, Czech Republic, registered in the Commercial Register maintained by the Municipal Court in Prague, Section B, Insert 23056, as the provider of 3D printing services (hereinafter "Provider") when concluding a contract for the provision of 3D printing services. The Customer and the Provider may hereinafter be collectively referred to as the "Parties".
1.2. Customer means any natural or legal person (both a Consumer and a Customer who is not a Consumer) who enters into a contract with the Provider under these GTC.
1.3. Provider is the aforementioned legal entity established in the Czech Republic, which provides 3D printing services according to these GTC and the contract with the Customer.
1.4. 3D Printing Services means:
1.4.1. the production and delivery of a physical three-dimensional object (hereinafter "Print") based on a model in a specified format (e.g., stl).
1.4.2. consultation or potential "post-processing" of the Print (finishing, coloring, and other work according to the Customer's specifications).
1.4.3. creation of the model itself and provision of a license for it, if explicitly agreed with the Customer (hereinafter "3D Printing Services").
1.5. Model (hereinafter "Model") can be:
1.5.1. supplied by the Customer and, if necessary, subsequently modified by the Provider, or
1.5.2. produced by the Provider according to the Customer's specifications.
1.6. Digital Content means intangible content in the form of files and data depicting the Model. The Model will be made available to the Customer by delivering the data file to the Customer's email inbox.
1.7. Customer who is not a consumer means a natural or legal person who orders 3D Printing Services for the purposes of their business, as well as other persons meeting the definition of Section 420 of Act No. 89/2012 Coll., the Civil Code, as amended (hereinafter the "Civil Code") and any other persons who do not meet the definition of a consumer stated below (these include, for example, educational institutions, public administration bodies and entities, bodies and entities established by or subordinate to public administration entities, non-profit organizations, foundations, associations, etc.).
1.8. Consumer means a natural person who orders 3D Printing Services outside the scope of their business activity or outside the scope of independent exercise of their profession, or who otherwise enters into a transaction with the Provider.
1.9. Contract means, depending on the subject of performance stated in the order, either a contract for work or a contract for the supply of digital content, or a combination of both types of contracts if the subject of performance is both a Print and a Model at the same time.
1.10. By using the 3D Printing Services, the Customer agrees to the use of means of distance communication in connection with the conclusion of the contract under these GTC (primarily the production of the Print and other services) and to the conclusion of the contract for the supply of digital content (especially the license for the Model) with the Provider. Costs incurred by the Customer through the use of means of distance communication in this context are fully borne by the Customer. These costs do not differ from the standard service rates at the place of the Customer's registered office or residence.
1.11. These GTC are an integral part of every Contract.
1.12. Deviating provisions in the Contract take precedence over these GTC.
1.13. Contact details and business premises address:
Prusa Research a.s.
Partyzánská 188/7a
170 00 Prague 7 – Holešovice
Czech Republic
1.14. When handling personal data provided by the Customer, the Privacy Policy for PRUSA SERVICE shall apply: https://www.prusa3d.com/en/page/privacy-policy_231258/.
1.15. Contact details for personal data protection:
| Email address: | [email protected] |
| Telephone: | +420 222 263 718 |
1.16. Customer service for orders and claims:
| Email address: | [email protected] |
| Telephone: | +420 771 511 635 |
| Postal address: | Partyzánská 188/7a 170 00 Prague 7 – Holešovice Czech Republic |
1.17. Account numbers for payments:
Account number for payments in CZK: 2501696690/2010
Account number for payments in EUR: CZ2720100000002800418121, FIOBCZPPXXX
2. Purpose and Restrictions on the Use of 3D Prints
2.1. The Provider declares, and the Customer acknowledges, that all delivered Prints serve exclusively as 3D printing samples and are intended for the presentation of technology and the promotion of the Provider's 3D printing services.
2.2. It is expressly agreed that these Prints are primarily intended for decorative purposes or as demonstrations of technological possibilities, unless otherwise agreed by the Parties in writing and explicitly.
2.3. With regard to the above and the promotional nature of the Prints, these Prints are not subject to any certification proving compliance with legal regulations or technical standards relating to specific product categories.
2.4. Accordingly, the Provider gives no warranties regarding specific properties, safety, durability, or suitability of the Prints for any purposes other than the declared promotional and decorative purposes.
2.5. By entering into a contract under these GTC, the Customer undertakes that the Prints will strictly not be used otherwise than as stated above; in particular, the use of Prints as following is prohibited:
- Toys, or parts of toys.
- Protective or medical equipment.
- Products intended for contact with food, for use in gastronomy or the food industry.
- Load-bearing, safety, or any other functional parts where their failure could cause damage to property, health, or life.
2.6. Any use of the Prints other than as declared, whether direct or indirect, is the sole responsibility of the Customer. The Provider hereby excludes all liability for damages, harm, or losses resulting from the Customer's failure to comply with this agreement.
2.7. The above provisions of this Article do not apply to a Customer who is not a consumer to the extent that the Prints are produced on the basis of a specific order and are intended exclusively for use as components or semi-finished products for further production, assembly, or integration into the products of the non-consumer Customer. In such a case, the Provider produces the Prints in accordance with the Customer's specifications and at the Customer's responsibility.
2.8. A Customer who is not a consumer and who in such a case uses the Prints as components for further production hereby assumes all manufacturer's liability within the meaning of relevant legal regulations for the product of which the Prints become a part. Such a customer is solely responsible for fulfilling all requirements for safety, certification, labeling, and other legal and technical standards relating to the final product.
3. Subject of Cooperation
3.1. The Provider undertakes to provide the Customer with 3D Printing Services as defined in the order, in the quantity, deadlines, and under the conditions set out in these GTC and in the specific confirmed order, based on the Model provided by the Customer for this purpose, or based on a Model produced by the Provider according to the specifications in the order.
3.2. The Customer undertakes to pay the agreed price for the properly provided 3D Printing Services (including the license for the Model, if requested).
4. Order and Conclusion of the Contract
4.1. The Customer delivers the inquiry to the Provider through the Provider's online inquiry system located at:
https://www.prusa3d.com/en/page/custom-3d-printing_240720/.
4.2. Based on the inquiry, the Provider will create a price quote containing itemized price breakdowns (Model, additional modifications, post-processing, printing, packaging, shipping, and others).
4.3. A binding Order is created upon confirmation of the price quote by the Customer.
If the Customer does not confirm the price quote within 3 working days (or rejects it within this period), the Provider is no longer bound by it.
4.5. The Contract consists of (i) the Customer's order confirmed by the Provider containing the specification of the subject of performance and these GTC, which are an integral part of every Contract.
4.6. By submitting the order through the web interface, the Customer expresses their agreement with these GTC, which are always accessible via the web interface and sent to the Customer in text form along with the order confirmation.
4.7. The Provider reserves the right to refuse the realization of the order, particularly in cases where:
- The Model does not meet technical or safety requirements,
- It involves printing an object that violates applicable legal regulations (e.g., weapons, protected copyrighted works, etc.) or rules of ethics or morality,
- There is a reasonable suspicion of infringement of third-party rights (especially copyright or personal rights),
- Due to capacity reasons.
4.8. However, the Provider is not obliged to verify whether the Model or Print specification complies with legal regulations or whether it contradicts generally accepted rules.
4.9. In the inquiry, the Customer shall also state whether the Print is to be delivered including the Model. If the Model is supplied by the Customer, the Customer grants the Provider a license to use the Model for the purposes of fulfilling the order and to make changes to it. Granting the license to the Provider is necessary for processing the order and producing the Print. If the Model is supplied by the Provider, then the Provider owns all rights to the Model, and the Provider grants the Customer a non-exclusive license for all methods of using the Model for non-commercial purposes, geographically unlimited, also applying to modifications or additions to the Model. The remuneration for providing this license is included in the price.
5. Consumer's Right to Withdraw from the Contract without Giving a Reason
5.1. The right of the Customer – consumer to withdraw from the contract without giving a reason under the Civil Code does not apply in the case of providing 3D Printing Services, as it involves the supply of goods and digital content manufactured according to the consumer's requirements or adapted to their personal needs.
6. Delivery of the Print and Obligations of the Parties
6.1. The Provider undertakes to deliver the Print to the address specified in the order under DAP delivery terms (Incoterms 2021), or prepares it for personal collection at the Provider's registered office. The Customer pays all costs associated with payment and delivery of the Print, including all taxes, customs duties, and fees.
6.2. Title passes to the Customer upon full payment for the Services. Risk of damage passes to the Customer upon acceptance.
6.3. The Provider is responsible for suitable packaging of the Print, selection of the carrier, and carrier insurance.
6.4. The Provider is not liable for the loss of data sent electronically.
6.5. By creating the order, the Customer confirms that they are the authorized executor of copyrights to the Model or other specifications of the Print stated in the order and is thus fully responsible for any violations of copyright or other rights and for any damage caused.
6.6. In the event that the order does not contain data according to which it is possible to produce the Print, the Provider is entitled to modify this order to achieve the required Print quality, following mutual agreement with the Customer.
6.7. If circumstances of force majeure occur that prevent the Provider from fulfilling contractual obligations, the Provider has the right to reasonably extend the delivery period or withdraw from the contract. In such a case, the Provider bears no liability for damages incurred. Force majeure means circumstances of a special nature that prevent the Provider, temporarily or long-term, from fulfilling contractual obligations, which occurred after the conclusion of the contract and cannot be averted by the Provider.
6.8. The Customer is not entitled to assign any claim against the Provider arising in connection with the contract under these GTC to any third party. Such assignment is permissible only with the prior written consent of the Provider. The Customer is not entitled to transfer any rights arising from the contract concluded under these GTC to third parties without the written consent of the Provider.
7. Price and Payment Conditions
7.1. The price is determined individually based on the complexity of the 3D Printing Services provided, materials used, and the time required for production. The specific price will be stated in the price quote attached to the order confirmation.
7.2. The price includes all costs stated in the price quote. Installation costs are included in the price only if expressly agreed. In the event that it turns out the price must be increased due to additional work or greater complexity of the work, the parties shall expressly agree on this.
7.3. Payment will be made by wire transfer to the Provider's account based on an invoice with a maturity of at least 30 days (or according to individually agreed conditions). The price or part thereof may also be requested in the form of a deposit up to 100% of the quote price.
7.4. Invoices will be delivered electronically to the e-mail addresses specified in the communication between the parties.
8. Liability for Defects
8.1. The Provider undertakes to provide the 3D Printing Services in the quantity, quality, in accordance with the specifications, and within the deadline set out in the order. Unless agreed otherwise, the Provider shall provide the 3D Printing Services in the usual quality and in accordance with the confirmed order. The Print and the Model must be free of material defects preventing use, fully functional, and delivered on time.
8.2. Due to the nature of the service, it is not possible to claim defects in the form of minor deviations (e.g., minor layer shift, different color shade) that do not prevent the functionality of the Print. Furthermore, the color stability of the Print cannot be guaranteed, and the Print must be stored in conditions communicated by the Provider to the Customer at the latest upon its delivery.
8.3. The Customer is entitled to file a claim regarding defective Prints by e-mail. The Provider is obliged to accept the exercise of the defect, confirm its receipt, and resolve the claim in the case of consumers within 30 days of receiving the Print at the Provider's address (or from the exercise of the claim by e-mail, if it is not necessary to send the Print or Model) and in the case of a Customer who is not a consumer, within a period agreed upon and reasonable to the nature of the exercised defect.
8.4. The procedure for claiming defects of 3D Printing Services (especially the Print and Model) is described in the Complaints Procedure, which forms Annex No. 1 to these GTC.
8.5. The Customer may point out a defect that appears on the Print within two years of acceptance.
8.6. If the Print has a defect, the Customer may request its removal. At their option, they may request the delivery of a new Print without defect or the repair of the Print, unless the chosen method of removing the defect is impossible or disproportionately expensive compared to the second method; this shall be assessed by the Provider particularly with regard to the significance of the defect and the value the Print would have without the defect, and whether the defect can be removed by the second method without significant difficulties for the Customer.
8.7. The Provider may refuse to remove the defect if it is impossible or disproportionately expensive, particularly with regard to the significance of the defect and the value the Print would have without the defect.
8.8. To remove the defect, the Provider shall take over the Print at their own expense.
8.9. If the Customer does not take over the repaired Print within a reasonable time after the Provider notified them of the possibility to take over the Print after repair, the Consumer is obliged to pay the Provider a storage fee of CZK 300 for each commenced day of storage.
8.10. The Customer may request a reasonable discount or withdraw from the Contract if:
- The Provider refused to remove the defect or did not remove it in accordance with these GTC;
- The defect manifests repeatedly (i.e., at least twice);
- The defect is a material breach of the contract;
8.11. A reasonable discount is determined as the difference between the value of the Print without defect and the defective Print received by the Customer.
8.12. The Customer shall not be entitled to withdraw from the Contract if the defect is insignificant; it is presumed that the defect is not insignificant. The provisions of Sections 2110 and 2111 of the Civil Code shall not apply.
8.13. If the Customer withdraws from the contract, the Provider shall return the price of the 3D Printing Service to the Customer without undue delay after receiving the Print back.
8.14. The Provider is liable for defects in digital content that the digital content ("Model") had at the time of making it available. The Customer is obliged to test the functionality of the Model upon acceptance. The provisions of Sections 2389a to 2389p of the Civil Code shall apply to the Customer's rights from defective performance of digital content. In particular, the Customer has the right to request the removal of a defect in the digital content, unless it is impossible or disproportionately expensive. The Customer may further request a reasonable discount or withdraw from the contract if the Provider did not remove the defect in the digital content, or the defect appears even after its removal, or the defect is a material breach of the contract.
8.15. The Customer further agrees that the Model provided for the purpose of producing the Print may be archived by the Provider, exclusively for the purposes of potential future repairs, modifications, or repeat orders. Archiving will be performed in a secure manner, and the Model will not be provided to third parties or used for other purposes without further consent from the Customer.
9. Confidentiality and Cooperation
9.1. The Parties undertake to maintain confidentiality regarding all confidential information they hand over to each other during cooperation; in particular, information about the Model supplied by the Customer is considered confidential.
10. Complaints
10.1. Customers may address their complaints directly to the Provider at the Provider's email address stated above and on the Custom 3D Printing website. Information about the resolution of the complaint will always be sent by the Provider to the Customer's email address.
10.2. The Customer may also address potential complaints directly to the state supervisory authorities in the relevant area. The Provider is authorized to provide 3D printing services based on a trade license. Trade inspection is carried out within its competence by the relevant trade office. The Czech Telecommunications Office is the supervisory authority for handling complaints regarding electronic communications services. The Czech Trade Inspection Authority exercises, within a defined scope, supervision over compliance with Act No. 634/1992 Coll., on Consumer Protection, as amended.
11. Final Provisions
11.1. All notices will be made by email to the contact addresses specified in the order or contract.
11.2. Legal relationships are governed by Czech law, especially the Civil Code.
11.3. Potential disputes will be resolved amicably; if this is not possible, they will be decided by the competent court.
11.4. The Provider reserves the right to change or supplement these GTC at any time as a result of changes in legal regulations or other significant circumstances.
11.5. An integral part of these GTC is the "Complaints Procedure".
11.6. These GTC become valid and effective on 1.1.2026.